Terms & Conditions of maevediamond.com

Purchases

You have 14 days from the date after which your payment is received in which to change your mind and withdraw your purchase. 

If you wish to exercise your right to withdrawal and have already started to use my services during the cancellation period (i.e. if coaching commences during the 14 day cancellation period) you will be refunded only for the coaching not yet received at the time of cancellation/withdrawal.

After the 14 days have elapsed all purchases are final and non refundable.  Outside of the 14 day cancellation period sessions or packages cannot be transferred, exchanged, or refunded.   

Timeliness & Cancellations

I understand that my clients have busy schedules and I take pride in not keeping you waiting, or keeping you longer than planned. All sessions will end when they are scheduled to end. Please be on time.  

A 24 hour cancellation policy applies. If you need to cancel or reschedule the appointment, you must do so 24 hours in advance; otherwise, you will forfeit that session and will not have an opportunity to reschedule it.  If less than 24 hours notice is given the session will be deemed to have taken place. 

Packages

Packages cannot be split or shared between clients.

Coaching package customers may redeem their hours as either one or two hour sessions, or a mixture of both.

In the case of a six hour coaching package, all coaching hours must be used within three months of the first session, after which the package will expire.

In the case of a twelve hour coaching package, all coaching hours must be used within six months of the first session, after which the package will expire.

The lines between accent, voice, text and audition prep are blurry. Of course, if you have purchased an accent coaching package and would also like to work on some voice stuff or, if you have purchased a voice & text package but would like to use one of your sessions to prepare for an audition, it is absolutely fine! Do be aware, however, that this is likely to affect the speed of progress in your purchased area of focus.

Customers who have purchased the Pilot Season Prep Package are excepted from the above and may only work on the ‘General American’ Accent in these coaching sessions.

Confidentiality

All information disclosed during sessions, including written notes and recordings, remains strictly confidential. I will not share your personal information without your consent unless required by law. If you have registered your interest in receiving updates, news and marketing information, you are free to unsubscribe at any time. I will always respect your privacy and any personal communication between you and myself. I will always comply with the United Kingdom Data Protection Act.